PRIVACY POLICY
Effective Date: [October 26, 2025]
This Privacy Policy describes how DJ Afro Movies ("Jockey Apps," "we," "us," or "our") collects, uses, and discloses information when you use our mobile application and website (the "Service").
1. Information We Collect
We collect information primarily to provide and improve the Service, process payments, and ensure content security.
1.1 Information You Directly Provide
When you create an account, subscribe, or contact support, you provide us with:
Identity and Contact Data: Full name, email address, and phone number (primarily for M-Pesa transactions and contact).
Account Credentials: Encrypted passwords (we only store the irreversible hash).
Payment Metadata: We do not store your M-Pesa PIN, credit card numbers, or bank account details. We receive and store transaction references (e.g., M-Pesa CheckoutRequestID, payment timestamp, and transaction amount) from our payment gateway for verification and history purposes.
Correspondence: Records of communication with our support team (via the in-app chat feature).
1.2 Information Collected Automatically
When you use the Service, we automatically collect usage and technical data:
Device Data: Device type, operating system (e.g., Android version), unique device identifiers, and crash reports.
Usage Data: Details about how you use the Service, including:
Content viewed (which movies/series).
Pages visited, duration of viewing.
Search queries.
View Count: We track the total number of times specific content is viewed.
Network Data: IP address, network carrier, and connection speed (to optimize streaming quality).
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Provision and Management
To authenticate your access to your account and maintain your session.
To process and verify payments for subscriptions and single movie purchases.
To fulfill orders and grant you access to content that you have paid for (entitlement checking).
To manage content delivery (streaming and downloading).
2.2 Communication and Support
To communicate transaction confirmations, service changes, and expiry warnings.
To provide technical support via our in-app chat feature and resolve disputes regarding payments or access.
2.3 Security and Optimization
To maintain the security of our Service, prevent fraud, and detect unauthorized use of our content (e.g., detecting large-scale downloads or account sharing).
To analyze usage patterns to improve our content library, user interface, and streaming quality.
2.4 Marketing and Promotion
To send you promotional communications about new movies, deals, or subscription offers, only where you have provided consent or where allowed by law.
3. Data Sharing and Disclosure
We share your data only in the following limited circumstances:
Service Providers: We share necessary data with third parties who perform services on our behalf, such as:
Payment Processors: M-Pesa or other financial institutions (we share your phone number and transaction amount to initiate payment).
Cloud Storage Providers (Cloudflare): For content delivery and storage.
Legal Compliance: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court order).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Retention
We retain personal information for as long as your account is active or as needed to provide you with services. We will also retain and use your information as necessary to comply with our legal obligations (especially financial transaction records for tax and audit purposes), resolve disputes, and enforce our agreements.
Financial Records: Transaction records and payment confirmations are kept for the minimum duration required by local financial regulations (typically 5–7 years).
Deleted Accounts: If you exercise your right to delete your account (customer-delete-account.php), we will permanently delete or anonymize your personal identifying information (PII), subject to our legal requirement to retain financial transaction history.
5. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access: The right to request copies of the personal data we hold about you.
Right to Rectification: The right to request that we correct any information you believe is inaccurate. You can access and update your profile information via the Edit Profile section of the Service.
Right to Deletion (Right to be Forgotten): The right to request that we delete your personal data. You can initiate this process via the Delete My Account button on your dashboard.
6. Contacting Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Via the Service: Use the "Support Chat" feature in the app or on the website.